Rosa Help and FAQ
fredhampton edited this page 6 months ago

Rosa Help and F.A.Q

Rosa is encrypted messaging & social collaboration powered by Peace, Love and Soul.

Rosa introduces a new paradigm shift in messaging that furthers our commitment to Community Empowerment.

Current Rosa features

  • Rosa is named in Honor of Rosa Parks
  • Rosa is encrypted messaging & social collaboration powered by Peace, Love and Soul.
  • Rosa provides end-to-end encryption that ensures only explicitly authorized devices have the ability to participate in a conversation.
  • End-to-end encrypted = No-one can eavesdrop on your conversations.
  • Secure key backup gives you the ability to recover your encrypted data even if you lose or break a device.
  • Rosa includes voice and video and conference calls on all platforms.
  • Send, receive and view files in any conversation.
  • Drag-and-drop files for quick sharing, and browse archives or search for files easily in the file panel.
  • Customize notifications to suit your priorities. Receive notifications whenever anyone mentions your name, and define keywords to trigger if you’re following a specific topic.
  • Decide the level of access control you want to provide to your rooms (invite only, if one has the link, public), how visible the history should be.


Where can I use Rosa ?

You can use the Rosa web application by going to Rosa

Can I register with an email?

Registering with your email address is mandatory;this will help friends to find you, and will allow you to reset your password if you forget it.

What is the username used for?

We will use your username to create a (Douglass ID). This will differentiate you from others with the same display name. It will allow us to keep your email confidential.

How can I find a contact who is already using Rosa?

You can start a chat with people who are already using Rosa by typing their display name or Douglass ID in the “Invite” box. Otherwise just type their email and they will be invited to Rosa.

How can I invite a contact to use Rosa?

You can invite a contact by email or by sending them a link to a room: by clicking on the link they will be able to join without even registering, if the room allows it.

How can I find public rooms

You can find public rooms by clicking on the + sign that is next to “Rooms”. You will see a list of public rooms that you can join.

How can I search for rooms

You can search for rooms by clicking on the + sign that is next to “Rooms”

How can I create a room

You can create a room clicking on the + sign that is next to “Rooms”

How do I change my account settings?

Click on the drop down menu under your name in the top left corner of the web or desktop app and select settings. From here you can change all of your account and general Rosa preferences.

How do I change my notification settings?

Rosa allows you to customize your notifications at two levels: across the app and per room.You can configure how you will be notified for given events by default in the Notifications section of your Settings (accessible from the drop down menu under your name in the top left corner of the web/desktop app).

You can configure keywords, default notification settings for group, one-to-one chat rooms, invites and calls. The notifications can be: – Turned off: you won’t be notified when the selected event happens. – Turned on: you will get a message popping up when the selected event happens, but no sound. – “Noisy”: you will get a visual highlight (red badge and_or text highlight), a sound and_or vibration (depending on the device) when the selected event happens.

For fine tuning, you can easily configure per room notification setting from the context menu you get by clicking on the […] icon that appears when hovering over the room name in the room list. This is very handy when you wish to temporarily mute a room, or make sure you’re not missing anything from a given discussion. You can select the following options:

– Mute: you won’t be notified, even if your name or a keyword is mentioned. – Mentions only: you will only be notified for the items that are meant to be ‘noisy’, i.e. your name and keywords. – All messages: you will get a (silent) notification for every message happening in the room; your ‘noisy’ events (e.g. your name being mentioned) will still be noisy (red badge and sound). – All messages (noisy): every message will make a noise on top of the visual notification. Your noisy events will still be differentiated by a red badge.

How can I change my display name?

You can change your display name in the General section of your Settings (accessible from the drop down menu under your name in the top left corner of the web/desktop app).

How do I reset my password?

If you have forgotten your password visit or the rosa app and click on the link ‘Set a new password’. Next input your email address which is registered to your Rosa account and choose a new password. You will then be sent an email asking you to confirm your request to reset your password. Please follow the link in the email to complete the process and regain access to your account.

How do I send a file?

Drag the file into Rosa and it will automatically upload. Alternatively you can click on the paperclip icon in the text input field and browse your filesystem.

How do I create a link to a Rosa room or user?

You can link to a Rosa room or user by going to Rosa , and typing in the room name or ID for linking to rooms, or a user’s Douglass ID for linking to users.

How can I mention someone?

Type their name and they will be notified that you mentioned them. You can auto complete by pressing the tab button, you don’t need any prefix for the mention to work!

With what type of mentions will I get notified?

By default you’ll be notified if your display name and your user name are mentioned. You can add other names, nicknames or keywords on which you want to be notified from your settings, in the Notifications section in your user settings.

Is there a way to know if a message has been read?

Rosa shows who has read a message by displaying their avatar to the right of the message. Hovering over these avatars (or clicking on them on mobile) will give you the user’s info and reading time.

How can I search for a file or message?

Click on the magnifying glass located near the top of the screen. You can then type in a keyword or filename you are searching for. Also you have the ability to select whether you want the search to search the specific chat room you are in or across all conversations.’

How do I change my account settings?

Click on the drop down menu under your name in the top left corner of the web or desktop app and select settings. From here you can change all of your account and general Rosa preferences.

How can I change the settings for a specific chat or room?

You can change the settings for any one-to-one chat or group room by clicking on the cog icon next to the room name.

Can I restrict the access of a room to a given set of people?

You can restrict the access of a room to people who have been invited by selecting the “only people who have been invited” option in the room settings. People knowing the link of the room won’t be able to access it if an invite hasn’t been explicitly sent to their email or id.

Can I limit the access of a room to people knowing its existence?

You can restrict the access of a room to people with whom you shared a link to the room by selecting the “anyone who knows the room link” option in the room settings. Selecting this option will not make the room publicly visible to the rest of the community.

Can I make a room publicly discoverable?

You can get your room listed in the Rosa directory by checking the “list this room in the Rosa’s directory”. By checking this box anyone making a search on Rosa will be able to see it. However, they will be able to join only if you haven’t restricted the access to it to people being invited.

Will anyone be able to join my room if I list it in the directory?

If your room is listed in the directory, people will know it exists but they will only be able to join it if you allowed the access to it to anyone knowing the link.

If I make the room accessible to anyone, will new joiners be able to read the history?

It depends on how you configured the history visibility for the room. By default every member of the room can read its history. But you can decide that new joiners will only see the history they are part of, I.E. Members will only be able to see the history of the room since they were invited (or joined, both options are available) . ‍It is important to note that these settings are not retroactive and only apply from the time they are selected: if you have a discussion with the history being visible to every member since the start, then change it to discuss an important matter so that people only see the history from the time they joined, new members will have access to all the history before you changed the option.

Why would I want to make the history visible to anyone?

Making the history visible to anyone means that people can see what is being said in a room before joining it. Typically, if you are browsing the room directory and see a room which might be interesting, you will have the opportunity to “peek” into it, having a view of what has been said without joining it. This gives users the opportunity to gauge a room before joining. It is a useful option for rooms publicly listed and hosting public discussions, or for people you share your room link with, so that they have an idea of what they’re going into before joining.

What is a room address?

By default the room has an ugly identifier which is barely human readable. Setting an address for a room allows you to give it a simple reference making it easier to share a link to it. The addresses are linked to Rosa (e.g. Douglass.Earthif your id is

What is a favorite room?

The favorite section allows you to pin and order important rooms which will be displayed at the top of your Rosa room list.

What is a low priority room?

The low priority section allows you to declutter your room list by moving rooms you consider less important to the bottom.

What is the “historical” section?

The “historical” section lists all the rooms you’ve left and allows you to access the history you have there. You won’t see the new activity in these rooms, only what happened before you left.

As a room admin, can I decide what members can do?

In the roles and permissions section of the room’s settings you’ll be able to configure the privilege level are required to perform various actions in the room, e.g. Send a message, ban / kick members, redact messages, update the room’s settings, invite new members, etc..

What is encryption?

Encryption means scrambling a message in such a way that only those knowing the secret key can unscramble it. Rosa uses encryption to keep your messages and files private.

What is end-to-end encryption?

End-to-end encryption means your messages and files are encrypted before they leave your device, and stay encrypted until they reach the other participants’ devices. End-to-end encrypted messages can_only_be read by the participants in the conversation.

Who can read my messages?

With end-to-end encryption, your messages can only be read by the participants in the conversation/and no one else. This means your messages can’t be read by any other third party.

Why can’t I read a message?

If you can’t read a message it’s because your device doesn’t have the right key. If your device doesn’t have the right key, there are three ways you might be able to get hold of the key: ‍ Restore all of your keys from key backup Request the specific key from another device via key share Upload keys from a manual backup (advanced)

What is Key Backup?

When key backup is enabled, your device will maintain a secure copy of its keys on Rosa. To ensure those keys can only ever be accessed by you, they are encrypted on your device, with a key that you either store yourself, or secure with a passphrase and upload to our server. It is important to understand that to protect your privacyyour keys will never touch our systems unencrypted.

Is it safe to back up my encryption keys to Rosa ?

Yes. Your keys are encrypted before they are uploaded to our servers, so we never see them unencrypted.

How do I set up key backup?

Go to User Settings -> Security & Privacy and click Start using Key Backup.

How do I restore from key backup?

Go to User Settings -> Security & Privacy and click Restore from Backup.

How do I request the key from another device via key share?

When Rosa sees a message it can’t decrypt, it automatically asks your other devices if they have a copy of the necessary key. Keys will be shared automatically with trusted devices - if the device with the key_hasn’t_trusted the device requesting the key, the device with the key will pop up a prompt asking you to confirm the key share manually.

What is a ‘device’?

For historical reasons, when we say ‘device’ we don’t mean your phone or your laptop - you actually create a new ‘device’ each time you log in on Rosa (and destroy it again when you log out).

What does it mean to verify or trust a device in Rosa?

Rosa uses trust to represent an additional layer of security within the app, over and above username and password authentication. ‍ If somebody is sending messages as Alice, we know that they have access to Alice’s account - either they’ve logged in with Alice’s username and password, or they’re using a logged in session, perhaps on Alice’s phone. ‍ Usually, that somebody is going to be Alice. Unfortunately, in the real world, passwords can be guessed or sniffed and phones can be stolen. Rosa’s_trust_mechanism is designed to mitigate this. ‍ In Rosa, you can see every device that has joined an encrypted conversation. If a new and unexpected device joins, you can use device verification to check that it’s really Alice. And if you suspect that a trusted device has fallen into the wrong hands, you can revoke that trust and remove its access to the ongoing encrypted conversation. ‍

Are all of my messages encrypted?

Messages are only encrypted in rooms with encryption enabled. You can enable encryption by going to Room Settings.

What does the red/green symbol mean at the top of the encrypted room?

If an encrypted room has a green symbol next to the the room name, it means your device trusts every other device in the room.

If instead there is a red symbol next to the room name, it means one or more devices are untrusted.

When using Douglass Applications and services be mindful that you are in alignment with the Beloved Community Pledge.

The Beloved Community Pledge

  • I recognize the humanity of the multitudes who are oppressed, persecuted, incarcerated and in struggle.
  • I declare that violence, poverty, racism, sexism, incarceration, surveillance, militarism and environmental destruction cannot persist.
  • I recognize that reparations and atonement are part of a needed healing process for shared humanity.
  • I pursue a world of freedom, SOUL and fulfillment for all.
  • I make change through nonviolence and radical love for all and for our sacred planet.
  • I commit to the inspired change needed to create a more humanely just and coherent future.
  • I commit to becoming aware of those forces that seek to undermine the Beloved Community.
  • I will use (and build) only technology which is aligned with this pledge. Take the pledge

The Beloved Community License is an Nonviolent Software and Hardware License that has been created out of Love, Peace, and Purpose.